FAQs

  1. How can I purchase a shisha from your website?

    Ordering a shisha is simple! Browse our extensive selection of shishas, choose your favorite, and add it to your cart. You can then proceed to checkout, where you will provide your shipping details and make a payment.

  2. What makes your prices competitive?

    We offer retail shishas at wholesale prices by purchasing in bulk and aiming for minimal profit margins. This strategy allows us to generate higher sales volumes and offer our customers significant savings without compromising on quality.

  3. Which countries do you ship to?

    We ship worldwide! To see if we deliver to your country, please check our shipping policy section or contact our customer support team for further assistance.

  4. What are the shipping costs?

    Shipping costs vary based on your location and the size of your order. You can view the estimated shipping cost at checkout before finalizing your purchase.

  5. How long will it take to receive my order?

    Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 24-48 hours, and shipping can take anywhere from 3-20 business days, depending on the destination.

  6. Can I buy accessories and consumables for my shisha?
    We are in the process of finalizing our deals with our providers so we can get you shisha accessories at Loco prices. Stay tuned!

  7. What if I receive a damaged or incorrect product?

    If you receive a damaged or incorrect product, please contact our customer support team immediately. We will arrange for a replacement or refund according to our return policy.

  8. Can I return or exchange my purchase?

    Yes, we accept returns and exchanges within a specified period. Please refer to our return policy for detailed information on how to proceed with a return or exchange.

  9. What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, PayPal, and other popular online payment systems. All transactions are secured with advanced encryption for your safety.

  10. How can I get assistance if I have questions about your products or my order?

    Our customer support team is available to help you with any inquiries. You can reach us via email, phone, or our website’s live chat feature.